My payout failed or Stripe wants more info
If a payout is held or Stripe is asking for details, it is usually a quick fix. Here is what to do.
Sometimes Stripe pauses payouts and asks for more information. It looks alarming, but it is almost always a quick, fixable step, and your money is safe while you sort it.
Why it happens
Stripe is required to verify the people and businesses it pays out to. It may ask for ID, an address, or business details, often as your earnings grow. Until you provide them, it holds payouts rather than sending money it cannot verify.
What to do
Open your payment settings and look for any prompt to add or confirm details, then follow it through to your Stripe account. Once Stripe has what it needs, payouts usually resume quickly.
Still stuck?
If you have provided everything and a payout is still held, open a chat with us. We can see whether your account needs anything else and point you to the exact step.
Still stuck?
Can't find what you need? Start a chat and we'll help you out.
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