Help centre
Short, practical guides for getting set up, sending documents, and getting paid.
Getting started
Set up your studio and create your first project.
What you get on the 14-day Pro trial
Every new account starts on a 14-day Pro trial. Here is what is included and what happens when it ends.
Setting up in under 7 minutes
Add your details, pick your currency and region, and you are ready to send your first document.
Create a project and add a client
Projects keep everything for one piece of work in one place. Here is how to create one and link a client.
Collect new enquiries with an intake form
Share a simple form so new clients tell you about their project before you even talk. Here is how it works.
Bring your clients and projects across
Moving from another tool? Import your clients and projects from a spreadsheet so you start with your work already in place.
Use HelloNoa on your phone
HelloNoa works in your phone's browser, and you can add it to your home screen so it opens like an app.
Proposals & contracts
Send proposals and get contracts signed.
Send a proposal
Build a proposal with line items and totals, then share it with your client in a couple of clicks.
How signing a contract works
Get a contract signed in minutes. Here is what happens on your side and what your client sees.
My client hasn't signed yet
Waiting on a signature? Here is how to see where it is stuck and give your client a nudge.
Turn a proposal into a contract or invoice
Once a client accepts your proposal, you do not start from scratch. Carry the figures straight into a contract or invoice.
What your client sees in their portal
Share a single private link and your client gets one tidy place to see everything for their project.
Invoicing & VAT
Invoices, deposits, VAT, and chasing late payers.
Taking a deposit before work starts
Ask for an upfront payment to protect your time. Here is how to invoice a deposit.
Send your first invoice
Add line items, let the totals add up, and send a clear invoice your client can pay easily.
VAT: when you charge it
A plain-English look at when freelancers add VAT, with UK guidance first and a note for everyone else.
Recurring invoices & removing our branding
Set invoices to send on a schedule and put your own brand on your documents. Both are Pro features.
Chasing a late payment
Around 85% of freelancers deal with late payments. Here is how to chase without the awkwardness.
Track your time and bill for it
Run a timer while you work or add hours by hand, then turn that time into an invoice without the maths.
Your rights when an invoice is late
Late-paying client? In the UK you have real rights, including charging interest. Here is the plain-English version.
Payments & payouts
Get set up to receive money and understand payouts.
Get set up to receive payments
Connect Stripe to take payments, and see what your clients can pay with, including Pay-by-Bank.
Where's my money? Payout timing explained
Your client paid but it isn't in your bank yet? That's normal. Here is exactly how payouts work.
My payout failed or Stripe wants more info
If a payout is held or Stripe is asking for details, it is usually a quick fix. Here is what to do.
Platform & processing fees explained
Two separate fees apply when a client pays by card: our small platform fee and Stripe's own fee.
A client disputed a payment
A client charged back a card payment they made to you? Here's what a dispute is and how to respond.
Plans & billing
Plans, founder pricing, and your refund rights.
Plans, founder pricing & changing plan
What's on each plan, how founder pricing works, and how to upgrade, downgrade, or cancel.
Refunds and your 14-day right
How refunds work when you upgrade to a paid plan, and what your 14-day right to cancel means.
Your subscription payment didn't go through
If a payment for your own plan fails, don't panic. Here is what happens and how to put it right in a minute.
Why was I charged?
Spotted a charge you weren't expecting? Here are the two things it's almost always one of.
Your account & data
Privacy, security, and where your data lives.
Your data & privacy
What we store, where it lives, and how we keep your account secure. The short answer: yes, it's secure.
Export or delete your data
Your data is yours. Here is how to get a copy of it, and how to delete your account if you decide to leave.
Connect Calendly, Google Drive & Dropbox
Link the tools you already use so scheduling and file storage fit neatly around your HelloNoa workflow.
Still stuck?
Can't find what you need? Start a chat and we'll help you out.
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