Chasing a late payment & how reminders work
How automatic payment reminders work, exactly when they send, and how to chase without the awkwardness.
Late payments are one of the most common headaches in freelance life. The good news: a calm, consistent nudge works more often than not, and HelloNoa can send the nudges for you.
Exactly when reminders send
With auto reminders switched on for an invoice (Essential and Pro), your client hears from us at most five times:
- 3 days before the due date, a friendly heads-up.
- On the due date itself.
- 7, 14 and 30 days overdue, one calm nudge at each. After day 30 we stop, so a reminder never turns into a nag.
Reminders go out on weekdays during office hours, skip your client's public holidays, and stop the moment the invoice is paid, including when the payment lands minutes earlier by card. The tone stays polite throughout: day 30 reads as calmly as day 7.
Switching them on
Auto reminders are per invoice and start switched off. Open the invoice and flip the toggle in the Payment reminders card. The same card shows every reminder already sent and the ones scheduled next, so you always know what your client has received.
Prefer to nudge manually?
On any plan, every invoice tracks whether it is unpaid or overdue, and you can send a one-off reminder in a click from the invoice page. To protect your client relationship there is a 24-hour gap between reminders of any kind.
Make it easy to pay
If you have set up payments, your client can pay straight from the invoice in a couple of taps. Removing friction is the single biggest thing that gets you paid faster.
If it drags on
A short, friendly personal message often unsticks things. Keep it factual and reference the invoice number and due date. You are well within your rights to follow up: getting paid for your work is simply part of the job. If it goes properly quiet, you also have legal rights when an invoice is late.
Common questions
Will reminders spam my client?
No. The full schedule is five emails at most, spread over more than a month, and it stops for good after the day-30 nudge. Reminders only go out on weekdays during office hours, never on your client's public holidays, and never once the invoice is paid.
How do I turn reminders on or off?
Each invoice has its own Auto reminders toggle on the invoice page, in the Payment reminders card. Reminders are off until you switch them on, and you can switch them off again at any time. One invoice's setting never affects another.
Still stuck?
Can't find what you need? Start a chat and we'll help you out.
We reply by the next working day · Mon–Fri, 09:00–18:00 UK