Your subscription payment didn't go through
If a payment for your own plan fails, don't panic. Here is what happens and how to put it right in a minute.
Cards expire, banks block things, and sometimes a payment for your own HelloNoa plan does not go through. It is a common, easily fixed hiccup, and it does not put your work at risk.
What happens
When a subscription payment fails, we do not cut you off on the spot. The payment is retried automatically over a few days, and we let you know so you can sort it out. Your projects, clients, and documents are never affected by a billing issue.
How to fix it
Open your billing settings and update your card or payment method. Once a valid card is on file, the next retry usually goes through and your plan carries on as normal.
Still stuck?
If you have updated your card and a payment still will not go through, it is often something on the bank's side. Open a chat with us and we will help you get it sorted.
Common questions
Will I lose access straight away?
No. A failed payment does not lock you out immediately. We retry it and give you time to update your card before anything changes on your plan.
Still stuck?
Can't find what you need? Start a chat and we'll help you out.
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