Refunds and your 14-day right
How refunds work when you upgrade to a paid plan, and what your 14-day right to cancel means.
We want billing to be honest and free of surprises, so here is exactly how refunds work when you upgrade to a paid plan.
Your 14-day right to cancel
Normally you have a 14-day right to cancel a purchase for a refund. When you upgrade, HelloNoa starts immediately after purchase, so your 14-day right to cancel for a refund ends today. You agree to this at checkout before you pay, it is shown right above the payment button.
This is the standard arrangement for digital services that begin straight away: by choosing to start using the paid plan immediately, you are choosing not to wait out the cancellation window.
Cancelling later
You can cancel any time from your billing settings. Your paid features stay active until the end of the period you have already paid for, then you move to the free Starter plan. We do not issue refunds for unused time on a plan.
If something has gone wrong with a charge, open a chat with us, we will always take a fair look.
A client disputed a payment to you?
That's a different thing from your own plan refund. If a client has charged back a card payment they made to you, see a client disputed a payment for how to respond.
Still stuck?
Can't find what you need? Start a chat and we'll help you out.
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